Horticult guarantees that your order will be carefully packed and shipped in the most efficient and economical way possible. We are committed to our pledge; that the plants and/or handcrafted products will arrive in good condition and they will be true to variety. Once your order is received, the products will be shipped within 2 business days. The day of delivery will vary depending on shipping method. We are committed to staying in contact with you until the day your package arrives to ensure your satisfaction!
REFUND & RETURN POLICY
Horticult LLC wants nothing more than for you to be happy with your purchase. We will accept returns, if certain requirements are met. As the customer, we expect you to be prompt in contacting us about your concerns. You must send pictures of your plant, along with your complaint, within 5 days of the reception of your order. Horticult guarantees that your order will be carefully packed and shipped, the plants will arrive in good condition, and they will be true to variety. If there is an issue, don't wait! Please notify us as soon as possible if your plants do not arrive in good condition. If the plant's viability looks questionable, notify us within 5 days of receiving the shipment with a photo of the plants and a copy of your receipt. How we will go forward from there will depend on the specific circumstances, but again, we want nothing more than for our customers to be satisfied with their purchase and will do whatever we can, within reason, to make that happen.
FOR INANIMATE PRODUCTS
When ordering inanimate products (handcrafted jewelry, solar & LED lamps, etc.), you may return items up to 30 days after delivery. Horticult LLC will not accept any returns, but a store credit may be issued. Please contact us by email for instructions on returning any products. This return policy does not apply to live plant products.
If you order products through the website the information you provide Horticult LLC may include contact information and financial information, such as a credit card number. This information will be used exclusively to process your order and to contact you regarding the status of your order.
Horticult LLC takes all reasonable steps to protect and keep secure any information you provide. We do not under any circumstance sell your email or any information to outside companies.