FAQ

If I order multiple plants that can fit in the same box, but I'm charged the shipping cost per individual plant packaged in it's own box, is there a way to reduce the shipping rate?

Frequently Asked Questions

SHIPPING

If I order multiple plants that can fit in the same box, but I’m charged the shipping cost per individual plant packaged in its own box, is there a way to reduce the shipping rate?


Have no fear! Sometimes it is difficult for our website to determine whether plants are able to fit into the same box, as plants are living & constantly changing in size. We will always ship as economically as possible. If we are able to fit your order in less boxes than has been calculated, we will refund the extra shipping costs!




I noticed you ship out of Atlanta & live in the area. Is there anyway for me to pick up locally, instead of having to pay for shipping?


The process of picking up locally is not as simple as ordering through one of our shop listings, but we are happy to work with you & make it happen! Please see our " LOCAL PICKUP" page for details on how to make this happen!




If there is bad weather ahead will my order be delayed or will you ship anyway?


Shipping plants can become complicated quickly. Extreme temperatures, large storms, holidays, & the like can all be reasons for delayed shipping. Please understand we are just as excited as you are for our plant to reach it’s new home & will do everything we can to make sure it gets there in a timely fashion. With that being said, we hope you understand that the shipping of live plants can be difficult & a short delay can make all the difference on you receiving your plant in tip-top shape. If this is the case, we will make sure to explain our reasoning & will stay in touch/keep you updated until your package has been shipped.




How long after I order my plants will my order be shipped?


Shipping can get pretty complicated when it comes to sending live plants. At Horticult, we prefer to ship out orders Monday - Wednesday to ensure our plants spend the least amount of time possible in the box.
FOR EXAMPLE
If you place your order on Monday we will add it to the shipping schedule for the next day, Tuesday. If it is a busy week we may push it to Wednesday, but unless we contact you about a delay if you order on Monday your products will be shipped in the same shipping period (Tuesday or Wednesday of the same week). If the order is placed on a Tuesday, unless you are contacted & we say otherwise, it will be shipped Wednesday. If you order Wednesday - Sunday, your orders will be shipped out on the following Monday. Please note holidays where the post office is closed may also cause a short delay.




What can I do if the plant I receive is damaged?


Here at Horticult we pride ourselves on our packaging, but sometimes accidents can’t be avoided & plants may end up damaged upon arrival. If this is the case! Please contact us immediately with pictures of your damaged plant — we will accept refunds, returns, &/or replace within 5 days of plant delivery. We always want to you to be happy with your order & will work with you to make sure this happens! For more details, please see Returns & Refunds page.




What city do you ship out of?


We ship out of the Buckhead/Brookhaven area of Atlanta, GA!




What is your packaging process?


All of your plants will be shipped bare root. We begin by removing excess soil & wrapping the roots/bit of leftover soil in a damp paper towel to ensure the roots don’t dry out on their journey. Next, we wrap the damp towel with plastic wrap. After your soil & roots are properly sealed, we wrap your plant in paper. Depending on how fragile the plant is, we may wrap it again in foam insulation or bubble wrap to ensure the plant won’t break. Once the plants have been wrapped, they are taped down into their box to keep them from moving around. Extra stuffing, receipts, heat packs, & optional gift messages are then added & VOILA! 💚





OTHER

What do I do once I receive my package?


It’s crucial once the package has been sent, you keep an eye on the tracking number. We will do our best to send messages reminding you of the packages whereabouts during its journey. Once the package has arrived at its final destination it is crucial you open the box up & remove your plant! Then next steps are dependent on which plant you have ordered. Generally you’ll want to plant it immediately in soil & begin to watch your plant thrive! More detailed care instructions are listed under each plant listing. For more details see our "What To Do When You Receive Your Order" page.




Will my plant look exactly the same as the plant shown in the picture in the listing?


Here at Horticult we pride ourselves in sending the most beautiful, well groomed, healthy, & large plants we have available. While they may not be the exact plant, we can assure you it will be similar.

With that being said! We have heard horror stories of people receiving plants that looked nothing like the one pictured in the listing, so we are more than understanding if you request pictures of the exact plants we will be sending & we will do our best to do so in a timely fashion.
Requests should be sent to emily@horticult.com or through the chat feature of this website.





HEAT PACKS

Why should I order a heat pack?


Weather is an important factor when it comes to shipping. If the weather in the destination city falls below freezing we always encourage the customer to purchase a heat pack when ordering a plant that is not cold hardy. If the temperature in the box falls to a freezing temperature (or worse) it could be detrimental to your plant's health. Before we begin the shipping process we make sure to check the weather each package will be traveling through. If your package happens to be traveling through lower temperatures & you haven't ordered a heat pack we will contact you & delay shipping until we hear back from you on how to move forward.

With that being said we understand you, as the customer & plant enthusiast, have probably already looked at the upcoming weather & placed your order for a heat pack! Make sure if you have ordered multiple plants that you order enough heat packs for the number of boxes you will have. If you are unsure how many boxes will be used feel free to contact us at emily@horticult.com or using the chat feature of this website to ask! If you unknowingly only purchase 1 heat pack when you have multiple boxes we will contact you & delay shipping until we hear from how you would like to move forward.

In the case of extreme weather shipping may be delayed. Adding multiple heat packs to the same package runs the risk of making the box too warm & cooking the plant, so we try to avoid this situation & will delay shipping.




Why should I order a heat pack?


Weather is an important factor when it comes to shipping. If the weather in the destination city falls below freezing we always encourage the customer to purchase a heat pack when ordering a plant that is not cold hardy. If the temperature in the box falls to a freezing temperature (or worse) it could be detrimental to your plant's health.




What if I order without purchasing a necessary heat pack?


Before we begin the shipping process we make sure to check the weather each package will be traveling through. If your package happens to be traveling through lower temperatures & you haven't ordered a heat pack we will contact you & delay shipping until we hear back from you on you would like to move forward.




What if my order has multiple boxes?


If you have ordered multiple plants that cannot stand the cold make sure you order enough heat packs for the number of boxes you will have. If you are unsure how many boxes will be used feel free to contact us at emily@horticult.com or using the chat feature of this website to ask! If you unknowingly only purchase 1 heat pack when you have multiple boxes we will contact you & delay shipping until we hear from how you would like to move forward. If you have a mixture of cold hardy & warm weather plants we will make sure to package the cold hardy plants together, so you don't have to purchase multiple heat packs. We will always ship as econoically as possible!




What if I don't want to order a heat pack even though you deem it necessary?


If you are concious of the weather in the destination city falling below freezing & you don't want to purchase a heat pack include that in the order or contact us at emily@horticult.com or through the chat feature of this website. We must have, in writing, that you understand the consequences of the temperature in the box falling below freezing & how detrimental cold weather could be to your plants that aren't cold hardy. If you do not let us know we will hold your order until we speak with you.