RETURN & REFUND POLICIES

RETURNS FOR PLANTS

Horticult LLC wants you to be happy with your purchase & in LOVE with the plants you ordered! We will accept returns, if certain requirements are met. Please remember & consider that we are shipping living organisms !!

Horticult guarantees that your order will be carefully packed & shipped, will be pest free, that the plants will arrive in good condition, & that they will be true to variety*. As the customer, we expect you to be prompt in contacting us about your concerns. You must send pictures of your plant along with your complaint within 5 days of the reception of your order. 

We execute a meticulous inspection & use a variety of materials to package your plants to ensure that they will arrive at your house in the same pristine condition as it left our greenhouse in. With that being said, we cannot control what happens to the order during its journey. However, if it your order is damaged before it is opened or gets lost in the mail, we are happy to replace it as long as you provide what is required in the allotted time period. 

Remember, if there is an issue, don't wait! Please notify us as soon as possible.  How we will go forward from there will depend on the specific circumstances, but again, we want our customers to be satisfied with their purchase & will do whatever we can, within reason, to make that happen.

Unfortunately, some items may not be returned. Please consult the list below to make sure your product does not fall into this category.

You can contact us at emily@horticult.com or through the chat feature on the site.

RETURNS FOR INANIMATE PRODUCTS

When ordering inanimate products (containers, plant accessories, etc.) you may return items up to 30 days after delivery.  Horticult LLC will not accept any returns, but a store credit may be issued. Please contact us by email for instructions on returning any products.  This return policy does not apply to live plant products.

If your product is damaged en route please provide pictures of your product within 5 days of reception along with your complaint. How we will go forward from there will depend on the specific circumstances, but again, we want our customers to be satisfied with their purchase & will do whatever we can, within reason, to make that happen.

Unfortunately, some items may not be returned. Please consult the list below to make sure your product does not fall into this category.

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs unless otherwise stated. if the item is not returned in it's original condition, the buyer is responsible for any loss in value.

RETURN ADDRESS
If you are returning an item to us, please send it to the following address:
Horticult
940 Carter Dr.

Atlanta, GA 30319
The process for returns & exchanges is different depending on the items in the order.

CANCELLATIONS
To cancel an order please contact us at emily@horticult.com or through the chat feature of our site as soon as possible! We appreciate cancellations be requested at least 24 hours before the closest shipping date.

We pack up plants Monday-Wednesday each week. For example, if you order your plants on Thursday night your plants will be shipped the following Monday. This means if you'd like to cancel your order we would appreciate you do so before Saturday night or Sunday afternoon.

With that being said, if you order your plants on a Monday we will usually have those orders filled by the next day (Tuesday) or the Wednesday of the same week. You order may still be cancelled if you contact us with enough time to relay your cancellation to the shipping team - at the latest, the night before your closest shipping day. 

Unfortunately, some items may not be returned. Please consult the list below to make sure your product does not fall into this category.

If you have any questions, please don't hesitate to contact us at emily@horticult.com or through the chat feature on this site. We will do everything we can to make sure you are happy with your purchasing experience with Horticult.

EXCHANGES

Exchanges may be made for plants or plant accessories, preferably before your order has been shipped. An exchange can be made for a product of equal or lesser value. If you would like to exchange a product that is of greater value than that you have already purchased we will accommodate you by creating a custom order for the cost difference.

If you would like to exchange a plant you have already received please request an exchange & then return your product to the address listed below. Once we have received the product we will continue with the exchange.

Unfortunately, some items may not be exchanged. Please consult the list below to make sure your product does not fall into this category.

Contact us at emily@horticult.com or through the chat feature of this site to make an exchange request.

Returned products should be sent to the following address:

Horticult

940 Carter Dr.

Atlanta, GA 30319

ITEMS THAT CANNOT BE EXCHANGED, RETURNED, OR CANCELLED

As of now the only item that cannot be exchanged, returned, or cancelled is a

- Custom or personalized order

*Plants are true to variety to the best of our knowledge. These are the variety names that we were given to us upon purchase from our distributors. With that being said, while we cannot be 100% sure, to the best of our knowledge these are the correct variety names. Nevertheless, if later we do find our plant was misnamed we will make sure to announce a name change. 
We'll use Rhipsalis as an example. We are 100% sure the plant is a Rhipsalis, but there are over 40 different species of plant! We guarantee the plant is of the Rhipsalis classification, yet we could unknowingly be posting the wrong subspecies because of disinformation given to use by a second party. Because we are aware of the difficulty in determining the exact name, we are continuously researching. If we find out a subspecies name has been mislabeled, we will make sure to announce our findings 🌿 

I love Nature partly because she is not man, but a retreat from him.

- Henry David Thoreau; Journal 3 January 1853
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ALL PICTURES FOUND ON WEBSITE WERE TAKEN BY EMILY & KATHY SAUL